When you reach out, we keep whatever you tell us — typically a name, email address, phone number, and sometimes a postal address if you place an order.
That information sits on file so we can reply, send what you bought, and answer follow-up questions.
Nothing else happens with it.
We do not run advertising, we do not feed it to analytics dashboards, and we do not give it to third parties beyond what's strictly required to deliver an order (a shipping carrier, a payment processor).
We hold records for as long as the relationship is active plus the period required by tax or accounting rules.
After that we delete or anonymise them.
You can email us at any time to see what we have, fix what's wrong, or remove yourself entirely from our records.
Only functional cookies are used here — the ones a site needs to remember a choice you've actively made: language, currency, log-in state, cart contents.
We do not run analytics or advertising scripts on this site.
There are no third-party scripts that drop their own tracking cookies.
If you want a finer-grained inventory of every cookie this site sets, write to us and we'll send you the full list.
You can block or delete cookies in your browser; the site will keep working but you'll have to re-enter preferences on subsequent visits.
You have full rights over your information.
That means access (we'll send you a copy), rectification (we'll correct anything wrong), erasure (we'll delete it, subject to any legal retention period), portability (we'll provide it in a machine-readable format), and the right to restrict or object to processing.
Reach out and we'll process the request within thirty days, free of charge.
If anything we do leaves you uncomfortable, you can also contact the data-protection authority in your country directly.
Write to hello@plantcarenest.com, call +81 75-622-4817, or post to 〒612-0029 京都府京都市伏見区竹田西段川町14-3.